Shipping Policy

Our Commitment to Your N Scale Journey

At MiniRail Works, we understand that precision, quality, and attention to detail are essential in the world of N scale model railroading. Just as we meticulously design and package your delicate railroad components, we’re dedicated to ensuring your complete satisfaction with every aspect of your shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Returns & Exchanges

We want you to be completely satisfied with your N scale treasures. If any item doesn’t meet your expectations, our straightforward process makes returns and exchanges simple.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. To be eligible, items must be:

• Unused and in original condition
• In original packaging with all protective materials
• Including all tags, accessories, and documentation

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact Our Support Team: Email us at [email protected] with your order number and product details
2. Complete the Return Form: Use the template below to ensure we have all necessary information
3. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions
4. Package Your Item: Carefully pack the item in its original packaging with all protective materials
5. Ship Your Return: Send to 1758 Pallet Street, New York, US 10004, with the RMA number clearly visible on the package

Refund Processing

Once we receive and verify your returned item:

• Refund Timing: Refunds processed within 5-7 business days of receipt
• Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is customer’s responsibility unless due to our error

Exchange Processing

• Replacement items ship once we receive the returned product
• If exchanging for higher-value items, we’ll invoice you for the difference
• If exchanging for lower-value items, we’ll refund the difference
• Standard shipping rates apply for exchange shipments

Non-Returnable Items

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 7 days of receipt at [email protected]
• Include photos of the damaged product and packaging
• We’ll arrange replacement or refund at no additional cost
• We may request return of defective items for quality control

Need Assistance?

Thank you for choosing MiniRail Works for your N scale model railroading needs. We’re committed to ensuring your complete satisfaction as we help bring your miniature worlds to life with precision and care.