Welcome to MiniRail Works! As fellow enthusiasts of N scale model railroading, we understand the passion and precision that goes into creating your miniature worlds. Our Terms and Conditions are designed to ensure a transparent, fair, and enjoyable experience for all our customers. By accessing our website at scaletrainsus.com and making a purchase, you agree to the terms outlined below.

1. User Obligations and Responsibilities

As a valued customer of MiniRail Works, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the website and its services in compliance with all applicable laws and regulations.
  • Refrain from engaging in any fraudulent or unauthorized activities on our platform.
  • Ensure that any products purchased are used appropriately and in accordance with their intended purpose for N scale model railroading.

We reserve the right to suspend or terminate accounts that violate these obligations.

2. Product and Service Description

MiniRail Works specializes in high-quality N scale model railroad products, including but not limited to:

  • N Scale Auto Racks, Boxcars, and Cabooses
  • N Scale Locomotives and Rolling Stock Details
  • N Scale Track Systems (e.g., Code 55, Code 80, Kato Unitrack)
  • N Scale Bridges and Detail Parts

Each product is meticulously designed and packaged to ensure it meets the high standards of the model railroading community. While we strive for accuracy in product descriptions and images, slight variations may occur. If you have any questions about a product, please contact us at [email protected] before purchasing.

3. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is due at the time of purchase. By completing a transaction, you authorize us to charge the total amount to your selected payment method.

Shipping

We ship globally, with the exception of some Asian countries and remote regions. Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipment.

Delivery times may vary depending on your location and customs processing. Shipping fees are non-refundable unless the error is on our part.

4. Returns, Exchanges, and Refunds

We want you to be completely satisfied with your N scale treasures. Our return and exchange policy is designed to be straightforward and fair.

Eligibility

Returns and exchanges are accepted within 15 days of receipt. To be eligible, items must be:

  • Unused and in original condition
  • In original packaging with all protective materials
  • Including all tags, accessories, and documentation

Non-Returnable Items

The following items cannot be returned or exchanged unless defective:

  • N Scale Detail Parts (opened packages)
  • N Scale Locomotive and Rolling Stock Details (opened packages)
  • Custom or special order items
  • Digital download products

How to Initiate a Return or Exchange

  1. Contact our support team at [email protected] with your order number and product details.
  2. Complete the return form provided in our shipping policy.
  3. Receive a Return Merchandise Authorization (RMA) number and shipping instructions.
  4. Ship the item to: 1758 Pallet Street, New York, US 10004, with the RMA number clearly visible.

Refunds

Refunds are processed within 5-7 business days of receipt and verification of the returned item. The refund will be issued to your original payment method. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error.

5. Intellectual Property

All content on the MiniRail Works website, including text, images, logos, and product designs, is the intellectual property of MiniRail Works and protected by copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

Our product names, such as “N Scale Bachmann EZ Track” and “N Scale Kato Unitrack,” are used for descriptive purposes and may be trademarks of their respective owners.

6. Limitation of Liability

MiniRail Works is dedicated to providing high-quality products and services. However, our liability is limited as follows:

  • We are not responsible for delays in shipping due to unforeseen circumstances such as weather, customs, or carrier issues.
  • We are not liable for any damages resulting from the misuse or improper installation of our products.
  • Our total liability for any claim related to your purchase shall not exceed the total amount paid for the product in question.

This limitation of liability applies to the fullest extent permitted by law.

7. General Provisions

Governing Law

These Terms and Conditions are governed by the laws of the State of New York, United States. Any disputes will be resolved in the courts of New York.

Changes to Terms

We may update these Terms and Conditions from time to time. The latest version will always be posted on our website with the effective date.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Thank you for choosing MiniRail Works. We are committed to supporting your N scale model railroading journey with precision, care, and exceptional service.